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Have a Question?

Kindly fill out the contact form below. We will try to get to you as soon as possible. Thank you.

Contact Form 3CO

3CO store & showrooms

Address

Lot F1.07, Aeon Big Ampang Shopping Centre, Ampang, Malaysia

Phone

(6018) 472-2412

Email

enquiry@3co.my
sales@3co.my

Frequently asked questions

Need something cleared up? Here are our most frequently asked questions.

Most FAQ

Is there a physical store? Can I walk in/self pick up?

For online purchases, items will be shipped directly to your address.

Alternatively, you can choose to buy from our physical stores located at Lot F1.07, Aeon Big Ampang Shopping Centre, Ampang, Malaysia

Once an order is confirmed, it cannot be cancelled. Please review your order before confirming. Refer to our device T&C for more information.
Nationwide

We provide secured payment options as follows;

Full payments: Visa, Mastercards, FPX Online Banking, E-wallets and more!

Installments: PayLater by Grab, SPayLater by Shopee, Maybank, CIMB Bank, HSBC, Public Bank, Hong Leong Bank, Ambank, Standard Chartered and more!

Hot Deals is a promotion with only a limited number of units offered at a special price!

So don’t forget to check them out before it runs out!

Shipping & Services

How can I check my delivery status?
An email with your tracking number will be sent to you once your order has been dispatched. You may then check for your delivery status with the respective courier service.

Generally, it will take 1-2 working days from the date of purchase for us to proceed with your order.

After that, shipment will take 1-2 working days for Peninsular Malaysia, and 2-3 working days for Sabah & Sarawak. Tracking number will be sent accordingly to your registered email once the order has been shipped.

During peak season and public holidays, delivery times may be longer than usual.

Please contact our customer support team at support@compasia.com. Kindly include the below information:

  • Full Name
  • Contact Number
  • Purchase Date
  • Order Number

Not to worry as all our parcels are completely insured. Kindly drop us an email at support@compasia.com with pictures/videos of the damaged parcel with the following details for further assistance.

  • Full Name
  • Contact Number
  • Purchase Date
  • Order Number
  • Pictures/Videos of damaged parcel

Product Enquiry

What is a Certified Second-Hand device?

At 3CO, we ensure that all our Certified Second-Hand devices undergo a 25-step quality check, ensuring 100% functionality before being sold on our website.

Buying an untested used device comes with the risk that it might not work properly. At 3CO, our devices are tested and genuine second-hand devices. We test to ensure that each device is 100% functional before it is sold to you.
All Free Gift we provided is compatible based on stock availability. The free gift is not changeable and refundable.
We provide a compatible USB cable with every smartphone, tablet, and smartwatch purchased from us. Please note that the USB cable does not come with a warranty.
All devices are guaranteed to have a battery health ranging from 80% to 100%, ensuring they are still in good condition.
Our devices are sourced globally from various countries. Devices are allocated at random to customers depending on stock availability. Therefore, customers do not have the option to choose sets from specific countries/regions.
No, 3CO do not provide any repairing services.
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